Home

Login

Rewards

Kissy Kissy Customer Service

Shipping & Delivery

Returns & Exchanges

Contact Us

<h2 id="order-help">Order Help</h2><p>Click here for order information and tracking: <a href="https://kissykissy.com/pages/track-your-order">https://kissykissy.com/pages/track-your-order</a></p><p><br></p><hr><p><br></p><h2 id="shipping">Shipping</h2><p>We offer free standard ground shipping on orders over $150 within the United States.</p><h3 id="when-will-my-order-ship">When will my order ship?</h3><h4 id="standard-ground-shipping">Standard Ground Shipping:</h4><p>Orders usually ship within 2-3 business days and arrive within 3-7 business days of shipping.</p><p>Cost: $12 or free on orders over $150 within US States.</p><h4 id="expedited-shipping">Expedited Shipping:</h4><p>Orders usually ship within 1 business day and arrive within 2-3 business days of shipping.</p><p>Cost: $25&#xA0;</p><h4 id="express-shipping">Express Shipping:</h4><p>Orders usually ship with in 1 business day and arrive within 1-2 business days of shipping.</p><p>Cost: $35</p><p>Orders to Alaska, Hawaii and Puerto Rico will be calculated at check-out.</p><h3 id="how-long-does-it-take-to-process-orders">How long does it take to process orders?</h3><p>Typically orders are processed within 2-3 business days. Weekends and holidays are excluded from processing and shipping times. When choosing a shipping method, please account for these days. During sales/times of high volume, please allow for longer processing times.</p><p><em>Shipping Delays: please note it may take 7-14 business days to receive your order.</em></p><p>We cannot guarantee when your order will arrive. Once your package is picked up from our shipping facility in California, we are not liable for any delayed experienced in-transit. You will receive a confirmation email including your tracking number. Updated tracking information will be available the day after your order is shipped out.</p><p>All orders ship from our fulfillment center in Fontana, CA 92335.</p><h3 id="do-you-offer-international-shipping">Do you offer international shipping?</h3><p>Please use the international checkout option. Shipping rates will differ along with shipping times. You will be able to see available rates and times at checkout. Transit time is approximately 7-10 business days.</p><p><strong><em>If you need to change your shipping address or expedite shipping please contact us as soon as possible at <a data-fr-linked="true" href="mailto:contactus@kissykissy.com">contactus@kissykissy.com</a>.</em></strong></p><p><br></p><hr><p><br></p><h2 id="returns--exchanges">Returns &amp; Exchanges</h2><p>If for any reason you are not satisfied with an item you receive from kissykissy.com, we will be happy to issue a return or exchange, within 30 days of delivery, provided that the item is still in its original packaging and has not been worn or washed. Kissy Kissy items purchased from our online boutique must be returned with their original tags and packaging. <strong><em>Items that are marked down are not eligible for refunds. Customized items are not eligible for return or exchange.&#xA0;</em></strong>We cannot accept returns for items purchased from other retailers.</p><h4 id="orders-of-100-or-more">Orders of $100 or more:</h4><p>We offer Free Return Shipping, if you postmark your return within 10 days of receiving your order. If items are returned after 10 days of receipt, there will be a $12 return shipping fee.</p><h4 id="orders-under-100">Orders under $100:</h4><p>When using our shipping label a shipping fee of $12 will be deducted from your credit.</p><h3 id="how-do-i-make-a-return">How do I make a return?</h3><ol><li>Please visit our Initiate Return/Exchange page or <a href="https://kissykissy.com/pages/initiate-return-exchange" title="Initiate Return or Exchange">click here</a>.</li><li>Enter your order number and email and follow the prompts</li><li>Print out the provided UPS label and tape to the outside of your return. Please make sure to cover or remove all previous shipping labels.</li><li>Take package to your closest UPS store.</li></ol><p>You may also return your order via a traceable shipping carrier of your choice.</p><p>Please allow 5-7 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund or store credit has been issued.</p><h3 id="how-do-i-make-an-exchange">How do I make an exchange?</h3><p>If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 48 hours of receiving your return. If you need expedited shipping, let us know and we&#x2019;ll work with you to make sure you receive your item when you need it. If you would like to order additional items, we can provide you with Kissy Kissy Store Credit and you can proceed to purchase the additional products on kissykissy.com.</p><ol><li>Please follow the instructions for a return or visit our <a href="https://kissykissy.com/pages/initiate-return-exchange">Initiate Return/Exchange</a> page to begin</li><li>Once we receive your package an exchange will be processed within 48 hours.</li></ol><p>*Exchanges are FREE</p><h3 id="how-do-i-return-or-exchange-a-gift-purchased-from-kissykissycom">How do I return or exchange a gift purchased from kissykissy.com?</h3><ol><li>Please email contactus@kissykissy.com - we look forward to helping you!</li><li>Include your order number from the packing slip and if you would like an exchange/store credit</li><li>If you do not have an order number please include your name and phone number so we can contact you.</li><li>If you would like to exchange, please provide us with the style name/size, shipping address and preferred shipping method (free ground, 2-Day or Next Day- for an additional fee)</li><li>If there is a balance, we will send you an invoice via email and you can complete your exchange at your convenience.</li><li>Once your order is placed you will receive all confirmation emails directly and don&apos;t worry... we will not contact the gift-giver unless you would like us to!</li></ol><p>If you are receiving store credit, please allow 5-7 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your store credit has been issued.</p><h3 id="how-do-i-make-a-return-from-hawaii-alaska-or-puerto-rico">How do I make a return from Hawaii, Alaska, or Puerto Rico?</h3><p>We cannot provide a return label for Hawaii, Alaska or Puerto Rico. We ask that you please return order with the form included with your package and be sure to include order number in return shipping address.</p><p>kissykissy.com Returns<br>Order# XXXXX<br>13230 SAN BERNARDINO AVE<br>FONTANA CA 92335-5229</p><p>*Please be sure to include your order number in the address.</p><p><br></p><hr><p><br></p><h2 id="order-cancellations-or-change-requests">Order Cancellations or Change Requests</h2><p>If you need to edit or cancel your order please contact us as soon as possible at <a href="mailto:contactus@kissykissy.com" target="_blank">contactus@kissykissy.com</a>. We will try and accommodate your request, but it is not always possible.</p><p><br></p><hr><p><br></p><h2 id="sale">Sale</h2><h4 id="can-i-return-sale-items">Can I return sale items?</h4><p>We understand that occasionally items don&#x2019;t fit, or you may change your mind. We will happily exchange or offer kissykissy.com store credit for sale item.</p><h4 id="how-do-i-exchange-sale-items">How do I exchange sale items?</h4><p>Please visit our Initiate Return/Exchange page or <a href="https://kissykissy.com/pages/initiate-return-exchange" title="Initiate Return or Exchange">click here</a> to start a return for store credit or an exchange.</p><p><br></p><hr><p><br></p><h2 id="wholesale">Wholesale</h2><p>If you are a Kissy Kissy retailer and have a username and password, you can login to our wholesale portal using the link below. Once logged in, you&apos;ll be able to check your account status, track recent orders and place new orders.</p><p><a href="https://app.next.nuorder.com" rel="noopener noreferrer" target="_blank"><strong>Log-in now</strong></a></p><p>If you&apos;re currently a wholesale customer but do not have a username and password, please contact us via email at <a href="mailto:customerservice@kissykissy.com">customerservice@kissykissy.com</a>.</p>

<p>We are doing our best to get your orders to you on time. However, there may be possible delays by delivery services that are beyond our control.</p><p><strong>Personalized items are final sale and cannot be canceled, returned or exchanged. Personalized items will ship within 5 business days and will arrive in a separate shipment.</strong></p><p>If you have any questions about your order - please email: contactus@kissykissy.com.</p><p>Orders over $100 qualify for Free Standard Shipping within US States*.</p><table border="0" cellpadding="0" cellspacing="0" id="isPasted" style="width:6.25in;border-collapse:collapse;" width="600"><tbody><tr><td style="vertical-align: middle; width: 9.0566%; border: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p><strong>Shipping Method</strong></p></td><td style="vertical-align: top; width: 64.0755%; border-top: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); border-bottom: 1pt solid rgb(238, 238, 238); border-image: initial; border-left: none; padding: 7.5pt;"><p>&#xA0;</p><p><strong>Shipping Charge</strong></p></td><td style="vertical-align: middle; width: 12.9811%; border-top: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); border-bottom: 1pt solid rgb(238, 238, 238); border-image: initial; border-left: none; padding: 7.5pt;"><p><strong>Estimated Processing Time</strong></p></td><td style="vertical-align: middle; width: 13.8868%; border-top: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); border-bottom: 1pt solid rgb(238, 238, 238); border-image: initial; border-left: none; padding: 7.5pt;"><p><strong>Estimated &#xA0; Delivery Time</strong></p></td></tr><tr><td style="width: 9.0566%; border-right: 1pt solid rgb(238, 238, 238); border-bottom: 1pt solid rgb(238, 238, 238); border-left: 1pt solid rgb(238, 238, 238); border-image: initial; border-top: none; padding: 7.5pt;"><p><strong>Standard/Standard East</strong></p></td><td style="vertical-align: middle; width: 64.0755%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>$12 or FREE on $150 or more</p><p>&#xA0;</p></td><td style="vertical-align: middle; width: 12.9811%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>2 to 3 business days</p></td><td style="vertical-align: middle; width: 13.8868%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>Arrives within 3-7 business days of shipping</p></td></tr><tr><td style="vertical-align: middle; width: 9.0566%; border-right: 1pt solid rgb(238, 238, 238); border-bottom: 1pt solid rgb(238, 238, 238); border-left: 1pt solid rgb(238, 238, 238); border-image: initial; border-top: none; padding: 7.5pt;"><p><strong>Expedited</strong></p></td><td style="vertical-align: middle; width: 64.0755%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>$25</p></td><td style="vertical-align: middle; width: 12.9811%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>1 business day</p></td><td style="vertical-align: middle; width: 13.8868%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>Arrives within 2-3 business days of shipping</p></td></tr><tr><td style="vertical-align: middle; width: 9.0566%; border-right: 1pt solid rgb(238, 238, 238); border-bottom: 1pt solid rgb(238, 238, 238); border-left: 1pt solid rgb(238, 238, 238); border-image: initial; border-top: none; padding: 7.5pt;"><p><strong>Express&#xA0;</strong></p></td><td style="vertical-align: middle; width: 64.0755%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>$35</p></td><td style="vertical-align: middle; width: 12.9811%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>1 business day</p></td><td style="vertical-align: middle; width: 13.8868%; border-top: none; border-left: none; border-bottom: 1pt solid rgb(238, 238, 238); border-right: 1pt solid rgb(238, 238, 238); padding: 7.5pt;"><p>Arrives within 1-2 business days of shipping</p></td></tr></tbody></table><p>* Shipping Delays: please note it may take 7-14 business days to receive your order.</p><p>*Saturday, Sunday, and holidays are not considered business days for orders processing.</p><p>*Longer transit times may apply to destinations outside the continental United States.</p><p>*Orders to Alaska, Hawaii and Puerto Rico will be calculated at check-out.</p><h4 id="when-will-my-order-ship">When will my order ship?</h4><ul type="disc"><li>Orders with standard shipping take 2 to 3 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times. When choosing a shipping method, please account for these days. You will receive an email with tracking information once your order has shipped.</li></ul><h4 id="how-long-will-it-take-my-order-to-arrive">How long will it take my order to arrive?</h4><ul type="disc"><li>Orders are shipped within 2 to 3 business days. Standard ground shipping orders arrive in 3-7 business days once the order has shipped; you will be emailed a tracking number. Orders shipped outside the continental United States will take 7-10 business days.</li><li>We cannot guarantee when your order will arrive. Once your package is picked up by shipping partner from our shipping facility in California, we are not liable for any delays experienced in-transit.</li></ul><h4 id="how-do-i-track-my-order">How do I track my order?</h4><ul type="disc"><li>Once your order is shipped, you will receive a confirmation email including your tracking number. Updated tracking information will be available the day after your order is shipped out.</li></ul><h4 id="what-are-the-shipping-charges-for-returns">What are the shipping charges for returns?</h4><ul type="disc"><li>We offer a Free Return Shipping label within 10 days of receiving your order. If items are returned after 10 days of receipt, there will be a $12 return shipping fee. You may also return your order via a traceable shipping carrier of your choice. We cannot provide a return label for Hawaii, Alaska or Puerto Rico.</li></ul><h4 id="where-do-you-ship-from">Where do you ship from?</h4><ul type="disc"><li>All orders ship from our fulfillment center in Fontana, CA 92335.</li></ul><h4 id="how-do-i-change-my-shipping-address-once-my-order-is-placed">How do I change my shipping address once my order is placed?</h4><ul type="disc"><li>If you need to change your shipping address please contact us as soon as possible at <a href="mailto:contactus@kissykissy.com" target="_blank">contactus@kissykissy.com</a>.</li></ul><p><br></p>

Find all about our return polices and procedures.

<p>If for any reason you are not satisfied with an item you receive from kissykissy.com, we will be happy to issue a return or exchange, within 30 days of delivery, provided that the item is still in its original packaging and has not been worn or washed. Kissy Kissy items purchased from our online boutique must be returned with their original tags and packaging. <strong><em>Items that are marked down are not eligible for refunds. Customized items are not eligible for return or exchange.&#xA0;</em></strong>We cannot accept returns for items purchased from other retailers.</p><h4 id="orders-of-100-or-more">Orders of $100 or more:</h4><p>We offer Free Return Shipping, if you postmark your return within 10 days of receiving your order. If items are returned after 10 days of receipt, there will be a $10 return shipping fee.</p><h4 id="orders-under-100">Orders under $100:</h4><p>When using our shipping label a shipping fee of $10 will be deducted from your credit.</p><h3 id="how-do-i-make-a-return">How do I make a return?</h3><ol><li>Please visit our Initiate Return/Exchange page or <a href="https://kissykissy.com/pages/initiate-return-exchange" rel="noopener noreferrer" target="_blank">click here</a>.</li><li>Enter your order number and email and follow the prompts</li><li>Print out the provided UPS label and tape to the outside of your return. Please make sure to cover or remove all previous shipping labels.</li><li>Take package to your closest UPS store.</li></ol><p>You may also return your order via a traceable shipping carrier of your choice.</p><p>Please allow 5-7 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund or store credit has been issued.</p><h3 id="how-do-i-make-an-exchange">How do I make an exchange?</h3><p>If you are exchanging an item, it will be shipped to you via standard ground delivery. We will process the shipment within 48 hours of receiving your return. If you need expedited shipping, let us know and we&#x2019;ll work with you to make sure you receive your item when you need it. If you would like to order additional items, we can provide you with Kissy Kissy Store Credit and you can proceed to purchase the additional products on kissykissy.com.</p><ol><li>Please follow the instructions for a return or visit our <a href="https://kissykissy.com/pages/initiate-return-exchange">Initiate Return/Exchange</a> page to begin</li><li>Once we receive your package an exchange will be processed within 48 hours.</li></ol><p>*Exchanges are FREE</p><h3 id="how-do-i-return-or-exchange-a-gift-purchased-from-kissykissycom">How do I return or exchange a gift purchased from kissykissy.com?</h3><ol><li>Please email contactus@kissykissy.com - we look forward to helping you!</li><li>Include your order number from the packing slip and if you would like an exchange/store credit</li><li>If you do not have an order number please include your name and phone number so we can contact you.</li><li>If you would like to exchange, please provide us with the style name/size, shipping address and preferred shipping method (free ground, 2-Day or Next Day- for an additional fee)</li><li>If there is a balance, we will send you an invoice via email and you can complete your exchange at your convenience.</li><li>Once your order is placed you will receive all confirmation emails directly and don&apos;t worry... we will not contact the gift-giver unless you would like us to!</li></ol><p>If you are receiving store credit, please allow 5-7 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your store credit has been issued.</p><h3 id="how-do-i-make-a-return-from-hawaii-alaska-or-puerto-rico">How do I make a return from Hawaii, Alaska, or Puerto Rico?</h3><p>We cannot provide a return label for Hawaii, Alaska or Puerto Rico. We ask that you please return order with the form included with your package and be sure to include order number in return shipping address.</p><p>kissykissy.com Returns<br>Order# XXXXX<br>13230 SAN BERNARDINO AVE<br>FONTANA CA 92335-5229</p><p>*Please be sure to include your order number in the address.</p>

<p>For questions about orders, please be sure to include your order number, the name and the zip code of the billing address. Customer service is available Monday-Friday, 9AM - 5PM ET.</p><p><br></p><div data-gorgias-contact-form-uid="tixvvlhd"><br><iframe src="https://contact.gorgias.help/embed/forms/tixvvlhd" height="1049" width="100%" frameborder="0" scrolling="no" data-gorgias-iframe-contact-form></iframe><iframe src="https://contact.gorgias.help/embed/forms/tixvvlhd" height="987" width="100%" frameborder="0" scrolling="no" title="Gorgias Contact Form" data-gorgias-iframe-contact-form></iframe></div><script defer src="https://contact.gorgias.help/api/contact-forms/loader.js?v=2" data-gorgias-loader-contact-form></script><p><br></p><h3 id="other-inquiries">OTHER INQUIRIES</h3><p><strong>Wholesale:</strong></p><p>If you are a Kissy Kissy retailer and have a username and password, you can login to our wholesale portal using the link below. Once logged in, you&apos;ll be able to check your account status, track recent orders and place new orders.</p><p><a href="https://app.next.nuorder.com/" rel="noopener noreferrer" target="_blank">Log-in now</a></p><p>If you&apos;re currently a wholesale customer but do not have a username and password, please contact us via email at <a href="mailto:customerservice@kissykissy.com">customerservice@kissykissy.com</a>.</p><h4 id="have-a-question">Have a question?</h4><p>We can help with orders, sizing, style advice, &amp; more!</p><h4 id="email-us">Email Us</h4><p><a href="mailto:contactus@kissykissy.com">contactus@kissykissy.com</a></p><h4 id="write-us">Write Us</h4><p>Kissy Kissy<br>ATTN: Paula<br>1385 Broadway<br>18th Fl<br>New York, NY 10018</p>

All articles

Articles

FAQ

Shipping & Delivery

Returns & Exchanges

Contact Us